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Privacy policy - My Home

At Ongo we take our responsibility of protecting your privacy very seriously. We comply with the relevant data protection laws when dealing with your personal information. This means the personal information you provide by completing this form will be processed in accordance with the law and our data protection policy.

By continuing to use My Home you are giving your agreement to the terms of this privacy policy.

What information do we collect and why?
We will use the personal information which you supply to us to identify you, manage your tenancy, process any requests you make and personalise your use of My Home. This will also include updating your tenancy records based on the information you provide where appropriate. We may also use your information to inform you about important changes affecting you as a tenant and, if you agree, as part of our marketing and promotional activities.
You can update your communication preferences at any time in the change my details section of My Home or by contacting us directly.

Who might we share your information with?
We sometimes also share your information with our partner service providers who work for us to deliver services to you, such as gas servicing companies.

Your personal information will not be shared with third parties (other than as described above or as required by law) unless you agree.

We reserve the right to share your personal information if we are legally required to do so. This includes providing information for the purposes of preventing and detecting fraud.

We have strict procedures and IT security measures in place to prevent unauthorised access to your information, which are tested on a regular basis, however no transmission of information over the Internet is completely secure and any information you do transmit to us, is at your own risk. You can help keep your personal information secure by keeping your password and account details private and by logging out of your account after use.

How can you access your information?
You can request access to the information we hold about you at any time by contacting us directly.

You can email us at or write to us at: Ongo House, 26-30 High Street, Scunthorpe, DN15 6NL.

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.


We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

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