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Tenant information

Here's where you'll find all the information you'll need from moving into your home, to all of the extra help you can get from us.

Below is your online tenant handbook to help answer any questions you may have. With your help we've updated the handbook and filled it full of loads of useful information about living in your home.

There's things about repairs, what to do about Anti-social behaviour, how residents can get involved with us and a 'what if?' guide with the answers to our most frequently asked questions.

Most of the information inside can be found as you navigate through the website but you can also request a copy by contacting us.

We've also set out our commitments to you, these list the level of service you can expect from us. Take a look at the commitments here.

 

 

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

Phone lines down

We’re having a few technical issues with our phone lines at the moment, if you’re struggling to get through or it seems like you’ve been cut off, please try again. You could also use the My Home app, or social media. We’re really sorry for the inconvenience this is causing and really appreciate your patience.

UPDATED PRIVACY POLICY: PLEASE READ

We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

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