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Posted 25 July 2017

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Customer advisor.jpg
Customer advisor.jpg

Awarded for our advice services

We have been recognised for the quality advice and support we provide to our 10,000 plus customers.

We have achieved the Advice Quality Standard – the quality mark for organisations which provide advice on social welfare issues.

The accreditation was awarded following a detailed assessment of our advisory services by Recognising Excellence.

Helen Wright, Support Services Manager for Ongo Homes, said: “We are proud to have been awarded this accreditation as it not only gives us expert endorsement of the advice services we offer, but, more importantly, it gives our customers confidence that they can come to us for help and advice if they need it.”

We provide a whole range of advice for customers including:

  • Help to claim benefits
  • How to resolve problems
  • Signposting to additional services
  • Completion of application forms


The Advice Quality Standard is awarded by the Advice Services Alliance. More information can be found at www.advicequalitystandard.org.uk

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