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Posted 10 July 2018

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PHOTO-2018-05-22-14-36-37.jpg
PHOTO-2018-05-22-14-36-37.jpg

Our Customer Centre has moved

From 11 July 2018 our Ongo Customer Centre will be moving from Cole Street, Scunthorpe, to Church Square, High Street, Scunthorpe, just next to the council offices and opposite the church and UTC building.

In case you would like to find us by using Google maps or your satnav, our full address is:

Ongo House
26 – 30 High Street
Scunthorpe
DN15 6NL

We have a great new reception and meeting area to welcome you to, including an area for you to access a computer so you can log onto your Ongo account or visit the Home Choice Lincs website to look at what homes are available for rent.

We are still close to town centre car parks, with free parking for two hours, and the central bus station is just a couple of minutes walk away. The same Ongo customer services team will be there to greet you and deal with any enquiries you might have.

Our opening times won’t be changing. They are:
Monday to Wednesday: 9am to 5pm
Thursday: 10am to 5pm
Friday: 9am to 4.30pm

Of course, whilst you are always welcome to pop in and see us, don’t forget to sign up for an online account called My Home at https://myhome.ongo.co.uk. With My Home you can pay your rent, order a repair and search for information relating to your tenancy, without having to leave the comfort of your home.

If you are not sure what to do, give us a call on 01724 279900 or come and see us and we will talk you through setting up an online account. It is really quick and easy and will save you so much time in the future.

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Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

Phone lines down

We’re having a few technical issues with our phone lines at the moment, if you’re struggling to get through or it seems like you’ve been cut off, please try again. You could also use the My Home app, or social media. We’re really sorry for the inconvenience this is causing and really appreciate your patience.

UPDATED PRIVACY POLICY: PLEASE READ

We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

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