What we can do to help

We will not stand for anti-social behaviour. No tenant should be abused, harassed or suffer noise, nuisance or crime.

If you, or a member of your family, are suffering from any form of anti-social behaviour report it to us immediately.

Our commitment to you

We will always make sure:

  • All complaints are treated professionally and impartially
  • Respond to complaints within five working days
  • Talk to you to make sure you are aware of what is happening at all times
  • Develop an action plan with you
  • Provide a named officer who you can contact for advice and support
  • Take action against troublemakers to stop them causing problems
  • Offer extra support to you if your case goes to court

Against people causing trouble, we can take action, such as:

  • Acceptable behaviour contracts (ABCs)
  • Anti-social behaviour injunctions
  • Anti-social behaviour orders (ASBOs)
  • Demotion orders
  • Applying for eviction

Legal action will generally be used as a last resort if other action hasn’t worked, however, it will be used more quickly for serious cases of anti-social behaviour.

Page last updated: 22 December 2015

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Northern Powergrid essential maintenance work

On Sunday 2nd April, Northern Powergrid will be carrying out some maintenance work which means our head office will be without power for the day. You will still be able to get in touch over the weekend by calling our usual number 01724 279900 [read more]

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