It's really important to know your responsibilities (and what we will do too).
We own, and are responsible for the whole building which your flat is in. This also means we are responsible for any communal areas or shared outside spaces. All our buildings are slightly different so some things might only apply in certain cases.
First of all, this is what we will do for you. We will look after:
All this work is usually covered by your yearly service charge.
* there may be a special charge for some kinds of work to boundary walls and fencing. We will discuss this with you on a case by case basis.
Looking after your specific home is down to you. This includes:
Your lease sets how everything you need to know to run your home. We ask you to:
There might be times, if we are doing repairs or alterations to the main building, that we would kindly ask for access to your flat. We hope you understand the reasons why. We will try to be as quick as we can and cause as little inconvenience as we possibly can.
Unless it is an emergency (fingers crossed it won't be), we will also give you notice, in writing, if we might visit your home.
This can be completed by us or you can arrange your own engineer. Please send us the certificate to confirm the checks have been carried out and the appliances are working safely.
The most common cause of damage and insurance claims for blocks of flats are water leaks. We recommend you turn off your water supply at the stopcock if you are going to be away for more than 48 hours (or leave a key with an emergency contact).
You should not store petrol, calor gas or paraffin heaters in your flat or on balconies. You should never light a bbq on your balcony.
You are not allowed to keep anything in the communal entrance or hallway which could be a trip or fire hazard. If any of your neighbours are blocking communal areas please call us.
Please use bins or rubbish chutes in your block. You must not dump rubbish. If you see anyone doing this please let us know.
Please make sure the communal doors are closed after you enter or leave the building and do not allow anyone in you do not know. If there are any problems with the door entry systems please report it to us so any fault can be fixed.
If you would like to keep a pet in your home please check the terms of your lease for any restrictions. If in doubt check with us and get permission in writing before you get your new pet.
You may need to ask permission from us and North Lincolnshire Council before you get a satellite dish installed so please give us a ring.
We provide you with buildings insurance through your service charge, however, you need to arrange your own contents insurance.
Even if you access a loft space through your home you do not own it so please get permission from us before you do anything with it.
You need to get permission from us before you make any alterations to your home, such as remove an inside wall.
Noise is the most common reason for neighbour disputes. Please be considerate in the same way you expect from your neighbours.
You need to let us know if you plan to sub-let your home - this is renting it to someone else. You are responsible for their behaviour while living in your home.
If the wiring in your home is more than ten years old please have it checked by a qualified electrician. Your safety is a number one priority.
Make sure your read your energy meters before you move in and after you move out .