Welcome to your new home

Now you’re nicely settled in, here’s a few more things you need to check off your to-do list.

Getting connected

When you move make sure you contact your electricity and gas suppliers and set up an account with them, providing them with your details and arrange any meter readings. Once you have done this, you need to contact us on 01724 279900 to arrange us to visit your new home and re-connect your gas - making sure it is safe to use.

Please call before midday to have your gas re-connected by the end of the next working day. You will not be able to use your gas supply until this has been completed. Gas supplies will be connected during normal working hours (Monday to Friday, 8.30am to 4.30pm).

Token meters

If you have a gas token meter fitted in your new home you must have credit on your meter before we can re-connect your heating and hot water. Should your meter have an outstanding balance, please contact your gas supplier to arrange for the meter to be cleared. Once again, this must be done before you contact us to re-connect you.

No gas meter

If your new home doesn’t have a gas meter and you intend to use your gas supply, you must contact your gas supplier and they will arrange the installation of a new meter free of charge. Once you have your meter installed you must then contact us for the gas to be re-connected and safety checked.

Council Tax

Within 21 days of moving in, make sure you call the local council’s Council Tax department to tell them. You can reach them on 01724 296093.

Home Insurance

This is so important. You can’t afford not to have home insurance.

Whilst we make sure the actual building you live in is insured, your personal belongings and decorations are down to you to insure. We can’t stress enough that you must take out your own personal household insurance.

We have made it easy for you by joining with the Crystal Insurance Scheme to offer special rates. This is through Allianz Insurance.

Call their helpline on 0845 601 7007.


We offer special broadband packages for tenants, through Ongo. Give us a bell on 01724 279900 and we will tell you if you can get the service.

Decorating your new home

We can help you get your new home really feeling like home with our special decorating packages for new tenants. When you get the keys, one of our Lettings Officers will tell you what you can get help with. This could include paints or wallpaper.

Page last updated: 22 December 2015


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