Warm home discount

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Are you eligible for a Warm Home Discount rebate during 2016/17?

To be eligible you must be in receipt of one of the following benefits:

  • the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)
  • Income Related Employment Support Allowance;
  • Income Based Jobseeker's Allowance;
  • Income Support;
  • Universal Credit and is not in work or Self-Employed.

or if the following statement applies you may also qualify, if:

  • Your total gross household income is less than £16,190

AND your household also meets at least one of the following criteria:

There is a child permanently living in your household who:

  • is 5 years or under (born on or after 01st April 2011);
  • is 18 years or under in full time education (born on or after 1st April 1998);
  • Is entitled to free school meals;

You or another member of your household:

  • receives Child Tax Credit or Working Tax Credit which includes a disability element or severe disability element, disabled child element or severely disabled child element or family element or Universal Credit Equivalent;
  • receives an Income Related Benefit which includes a disabled child premium, disability premium, severe disability premium, enhanced disability premium or Universal Credit Equivalent;
  • receives Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium;
  • is in receipt of the limited Capability for work element with or without a work-related activity element;
  • is in receipt of the disabled child element;
  • receives Disability Living Allowance (DLA), Personal Independence Payment (PIP); Incapacity Benefit or Attendance Allowance;
  • is aged 63 or over;
  • receives exemption from NHS prescription charges (where applicable) and/or
  • your household's annual energy spend is, more than 10% of the annual income.

To apply for the Warm Homes Discount please follow the link below which will direct you to the GOV.UK website which lists the electricity suppliers who are signed up to the scheme. 

You must apply between October 2016 and March 2017.

Don't worry though, even if you don't quite fit this criteria, you may still be entitled to a discount. 


Pre-pay or pay as you go meters

You can also qualify for the discount if you use a pre-pay or pay as you go electricity meters.

Your electricity supplier can tell you how you’ll get the discount if you’re eligible. For example, a voucher you can use to top up your meter.


If you do not qualify for the Warm Home Discount, please give your utility supplier a call and ask if you can be considered for assistance with your fuel bill payments, under the broader group discount.

Energy suppliers

The following suppliers are part of the scheme:

How to claim

If you qualify for the discount
If you have a general query regarding the scheme or think you may be eligible, call the Warm Home Discount Scheme helpline below.

Warm Home Discount Scheme helpline
Telephone: 0345 603 9439
Monday to Friday, 8.30am to 4.30pm

Alternate useful numbers:
Energy Saving Advice Line - 0300 123 1234
Pension Service - 0345 6060 265

If you qualify for the discount, you’ll get a letter towards the end of December 2016, telling you one of the following:

  • you don’t have to apply for the discount – you’ll get it automatically
  • you must apply for the discount before the deadline – the letter will tell you why and how

If you don’t qualify for the discount

If you don’t qualify for the discount you may be able to apply directly to the energy supplier for help.

Page last updated: 15 November 2016

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