When you’ve got in touch with us to report your repair we will sort out an appointment that suits you. You can book a morning appointment (8am till 1pm) or one for the afternoon (12pm till 5pm). Find out how to report a repair here.
Please reminder that from the 1st May 2017 the priority for no heat / hot water will change from a same day appointment to a standard appointment, this will stay as a standard appointment until the 1st October, when it will revert back to a same day appointment for the winter months.
If you book in for a repair but then need to change your time slot or date it you can do that really easily.
These are emergency repairs and it is really important we get these fixed for you straight away.
These repairs are still urgent and it is important we get them done as quick as possible, but they’re not an immediate risk to you or your home.
By later appointment
These repairs will be fixed by making an appointment at a time that suits you and us. So just give us a call and we can sort an appointment with you.
All of us have ID badges that we will have for you to see when we visit you to carry out a repair. The badges have our full name, photo and our company contact info for in case you’d like to check that the person visiting you is who they say they are. We will always clear up after ourselves and make sure we protect your home from dust, paint or building materials so no mess is left after we’ve done our job.
If you need to cancel your appointment completely or just change the time or date you can give us a call on 01724 279900 to let us know. Try and let us know as soon as possible so we can give someone else your repair slot that you no longer need. If you don’t cancel or re-arrange your appointment and we attend but can’t gain access, we may apply a recharge of £30.60.
It hardly ever happens, but if we can’t keep to the appointment we arranged with you, we will get in touch as soon as we know this. We will sort out a new appointment with you.
Page last updated: 31 March 2017