Tenants' handbook

Here's all the information you will need from moving into your home to all the extra help you can get from us.

In fact, it’s your online tenant handbook to help you enjoy a long and happy tenancy with us.

Your first stop should probably be 'Living in your home' which contains lots of important information about your day-to-day life in your home.

Of course, if you have any other questions we are always here to help.

You have a housing officer who looks after your area. They are always at the end of the phone if you need their help. Just call 01724 279900.

A guide to your home

With your help we've updated the handbook we give to all new tenants and filled it full of loads of useful information about living in your home. There's things about repairs, what to do about Anti-social behaviour, how residents can get involved with us and a 'what if?' guide with the answers to our most frequently asked questions.

Most of the information inside a guide to your home can be found as you navigate through the website but you can also request a copy by contacting Customer Services on 01724 279900 or popping into our Customer Contact Centre, Cole Street, Scunthorpe. 

 

Page last updated: 05 January 2016

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latest news

Generous Ongo Homes tenants raise thousands of pounds for charity

Staff and tenants from Market Hill, Scunthorpe have raised over £2,200 for charity during the last year. [read more]

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