Frequently asked questions


Where does ongo Locksmiths come out to?

We cover most of North Lincolnshire and beyond. 

How soon can you come out to me?

In all cases, our Locksmiths will aim to be with you within an hour of you calling us and logging your emergency.

However we do also offer booked appointments for any work you may have coming up.

Can you come in the evening/weekends or at a certain time?

We operate 24 hours a day 365 days a year.

For any emergency requirements we will aim to be with you within 1 hour of your call.

We will be happy to arrange set times convenient for you for non-emergency work.

Can you open and repair my lock or do you have to drill it?

Using the latest techniques we are able to open 99% of all locks with virtually no damage. Drilling will be the last resort - we try to keep the cost of the work down for you.

How will I know how much it will cost?

In most cases we will give you a price for the complete job when you first get in touch with us.

We only charge for labour plus parts & VAT. There is no callout charge.

How can I pay?

We accept cash, debit & credit cards and you will get a VAT receipt when the work is complete.

Can you supply new locks or parts if necessary?

Our locksmiths carry a comprehensive range of locks and associated security parts in their van so in most cases the work will be done on the visit. As there's no call out charge, there's nothing to worry about if we have to come back.

What guarantee do I get?

With every lock we fit you will get a 12 month guarantee.

Do my locks conform to British Standards?

We will fit locks that conform to British Standard 'insurance approved' where necessary.

How will I know it's your locksmith?

When you book we will tell you who is coming and also ask the locksmith to phone before they arrives to confirm all your details including telling you their name. All our locksmiths carry ID and drive vans that are very easy to recognise.