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Domestic Abuse Support

We recognise the impact that domestic abuse can have on a family and their household, and will take account of this when taking action in relation to Ongo Homes tenancies. We are committed to delivering a service that will protect all of our customers and their families from harm.

Anyone can experience domestic abuse regardless of gender, race, ethnicity or religious group, class, disability or lifestyle. Domestic abuse also affects children, nearly 90% of domestic abuse is witnessed or heard by children.

Domestic abuse can take place in heterosexual, lesbian, gay, bi-sexual and transgender relationships. We accept that both men and women can be victims of domestic abuse.  All victims irrelevant of their gender or sexual orientation will be dealt with sensitively and in a person centred manner.  

  • 1 in 4 women and 1 in 6 men will experience domestic abuse in their lifetime. 
  • Two women a week and 30 men per year are murdered by their ex or current partner in the UK.
  • Every minute the police receive a phone call regarding domestic abuse and domestic abuse accounts for between 16% and one quarter of all recorded violent crime

Ongo is committed to the principle that domestic abuse is unacceptable and that everyone has a right to live free from fear and abuse.   We accept that for many victims it can take repeated incidents before they seek support, however, we believe that each incidence of domestic abuse is a serious matter. We will therefore work with our tenants, future tenants and staff members who are experiencing domestic abuse for the first time, as well as those who are repeat victims.

We will ensure that those suffering domestic abuse are provided with a fair, victim centred, confidential and consistent level of service within the constraints of current legislation and the resources available to us.  

To read more and to view the policy please click here.

We have a domestic abuse policy and procedure which details the help that we can offer.  Below are local and national helpline numbers who you may wish to contact for further help and support:

Local Numbers

  • The Blue Door Women’s Centre, North Lincolnshire

     Tel - 0800 197 4787

  • Doncaster Domestic Abuse Service

     0800 47 01 505

  • Domestic Abuse in Lincolnshire Partnership (West Lindsey and North Kesteven)

     Tel 01427 616219/01522 510041

National numbers

  • Childline

     Private and confidential service for children and young people

     0800 11 11 11

  • National Domestic Abuse Helpline 24 hour Domestic Abuse Helpline

     Telephone number - 0808 2000 247

  • Police - In an emergency call 999 for police (call 101 for non emergency)

You may also want to read the 'Three Steps to Escaping Violence for Women and Girls', this handy guide details the three steps which are:

  1. Report the violence
  2. Take action to escape the violence
  3. Keep safe from the violence

All of the above information is to protect tenants from harm, if you feel that you could be in danger you should reach out to someone for help.

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

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UPDATED PRIVACY POLICY: PLEASE READ

We've updated our privacy policy in line with the new GDPR regulations. To view our privacy policy, click the link.

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