Complaints

We will always do our best to get things right and provide an excellent level of service to all our customers. However, we recognise that things may sometimes go wrong and there may be a reason to complain. If you have a complaint and are one of our tenants or a leaseholder, your complaint will be handled in line with our Ongo Homes Complaints & Feedback Policy. 

If you have a complaint in respect of one of our Commercial companies (Ongo Roofing (trading as Ashbridge Roofing Solutions) or Ongo Heating & Plumbing (trading as Hales & Coultas), you should refer to the Commercial Complaints Policy.  

If your complaint is in relation to a non-landlord or non-commercial service provided by Ongo then please take a look at our Ongo Group Complaints Policy.