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Equality & Diversity

As a customer-focused business, we aim to ensure all our customers and staff have equal and fair access to our services.

This is what we believe to be equality: creating a fairer society where everyone can participate and has the opportunity to fulfil their potential without fear of being disadvantaged.

We also recognise and value the differences that people bring to our organisation and strongly believe that a diverse community is a vibrant and successful one.

Our Equality & Diversity Policy sets out our approach to ensuring we meet our equality and diversity commitments and comply with the Equality Act 2010.

  • Our Working Group

    We have a team of staff and customers who meet quarterly to make sure we are meeting our commitment to being a fair and diverse business.

    Along with arranging training and awareness events, they also quality check our policies, making sure our services are accessible, and come up with recommendations for ongoing improvements.

  • Working with suppliers

    Whenever we look to take on a new supplier, or award a contract to another business, we will ask them for a copy of their Equality & Diversity Policy or Guidance.

    This is because we expect business working with us, or representing us, to have the same high standards and commitment to treating everyone fairly and without discrimination or prejudice.

  • Awards & accreditations

    We are proud to have achieved not only Investors in Diversity, but Leaders in Diversity too.

    This is an important accreditation awarded by the National Centre for Diversity.