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Web accessibility

Our website has been designed with everyone in mind, regardless of ability. We’ve also taken on board best practice on web accessibility.

We have worked hard to make sure everyone can access the website, including people with sight or hearing difficulties, as well as for use of different devices.

Much of the content has been proofread by our own customers, to ensure it is written in a way that is easy to understand and without any jargon.

If you have any comments or suggestions for further improvements, we would love to hear from you. Please email

We also welcome people to join our web improvement team to help us check content and navigation, report errors and submit suggestions. You can do this from your home. Again, just drop a line to

Conformance statement

When designing and developing our website we have taken guidance from the technical standard Web Content Accessibility Guidelines 2.0 (WCAG), published by the World Wide Web Consortium (W3C).

We test the site regularly to make sure we are working towards the standards.

The following browsers have been used to test the website


  • Internet Explorer 11
  • Chrome 33
  • Firefox 28
  • Opera 20


  • Chrome 33
  • Firefox 28
  • Safari 7
  • Opera 20


  • Apple iOS – Safari 6 on iOS6 and Safari 7 on iOS7
  • Android – Default web browser and Chrome 33

Image Alt text

We have taken the decision to only use Alt text when images convey important information. We don’t use it on purely decorative images as this is unnecessary and serves to make screenreaders busier than they need to be.

Reporting a problem

If you have any problems using our website, please let us know by emailing

You can also report other websites with accessibility issues to Fix the Web