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My Home Accessibility

Last updated: October 2020

This accessibility statement applies to Our customer portal has been designed with everyone in mind, regardless of ability. We’ve also taken on board best practice on web accessibility.

We are working hard to make sure everyone can access our online portal, including people with sight or hearing difficulties and those with dexterity issues, as well as for use of different devices.

Much of the content has been proofread by our own customers, to ensure it is written in a way that is easy to understand and without any jargon.

We know some parts of our online customer portal are not fully accessible and that some features are not fully accessible to screen reader software - and we are working on this to make sure they are all accessible.

If you have any comments or suggestions for further improvements on the content, we would love to hear from you. Please email

Conformance statement

When updating and any new development to our customer portal we are taking guidance from the technical standard Web Content Accessibility Guidelines 2.1 (WCAG) and the The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

In August 2020, the website was audited against these standards and various changes were identified, which include:

  • changing the site's colour scheme to ensure the colours were contrasting enough to enable those with colour blindness and colour vision deficiencies to access the site better
  • ensuring that the website worked well when zoomed in to 200%
  • enabling the site to be accessed through a keyboard only, for those that have dexterity issues and are unable to use a mouse or a tablet.

We are actively testing the site regularly to make sure we are working towards these standards.

Image Alt text

We have taken the decision to only use Alt text when images convey important information. We don’t use it on purely decorative images as this is unnecessary and serves to make screenreaders busier than they need to be.


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us by emailing You can also use this email address to contact us about any other accessibility problems on this website, or if you think we’re not meeting accessibility requirements.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,contact the Equality Advisory and Support Service (EASS).