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Posted 14 July 2020

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Over 65% of repairs booked on My Home

Since reintroducing non-essential repairs on Monday 29 June, we’ve seen a huge increase in My Home activity, with 69% of jobs booked through the app.

This increase comes after we introduced a new way of working to tackle our backlog of repairs and phase in new ones, without overwhelming the service.  

We also discovered an opportunity to change our approach and encourage even more of you to self-service and go digital.  

We’ve made My Home the quickest, simplest and best way to book repairs, and we’re hoping it’s enough to help you make the switch.

With such a great response to just electrical bookings, and our backlog of repairs due for completion at the end of July, from Monday 13 July we also began taking non-essential plumbing requests.

Becky Johns, Customer Service Manager said: “Although teams have been under a huge amount of pressure to get repairs back up and running, we’re on track and now have more tenants than ever using My Home.

“We’re now at 4,638 tenants (46% of our customers) registered on the app, and we can’t wait to compare that figure to this time next year. A huge well done to everyone involved.”

To register for My Home, click here.

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