Despite restrictions still being in place, our customers are still heavily involved in our decision making. Take a look below at just some examples of this below.
Our Resident Scrutiny Panel completed their latest investigation which looked into the process for making alterations to your home.
The tenant-led group carry out detailed investigations into all aspects of our services to influence improvements. Their report on property permissions included a number of recommendations such as:
- Introducing a formal policy
- Guidance information needs to be reviewed and updated
- The alterations application form must be more user-friendly
- The monitoring of alterations granted or refused needs to be improved
Our tenant group, Community Voice, approved all of the recommendations, and an action plan has been created to deliver and implement the Scrutiny Panel’s findings.The group are looking for new members. Search ‘Resident Scrutiny Panel’ on our website to find out how you can get involved.
Did you know that you as tenants decide on what articles are included in each Key News, and make suggestions to ensure the information that you receive from us meets the needs of all tenants.
Our Publications Panel recently influenced our roadmap out of lockdown before it was published and also had input when we were updating our Customer Engagement handbook.
The panel are looking to get more tenants involved. It’s a largely digital group that doesn’t require much of your time - you can also learn new skills, have a say on all documents and ensure they’re relevant, make new friends, and give your views. Click here for further details.
If you’re interested in the environment and want to help your community, then this is the perfect opportunity for you.
The champions will be involved in inspecting their own neighbourhoods and reporting any issues they find to us. They will focus on environmental matters such as litter picking, recycling and much more to help make their neighbourhood a better place to live.
There is no limit to who can become champions – you just need to live in one of our homes.
The champions will be supported by various departments. Training and equipment will also be provided to help you do the role in a safe environment. Email firstname.lastname@example.org to find out more.
Helping to make decisions
Four new members have recently joined Community Voice meaning more tenants are making a difference and deciding on matters that affect them.
The group decide on all operational customer-facing matters so, if we wanted to make a change to our Lettings Policy for example, we wouldn’t be able to do so without the group’s majority approval.
In the last year alone, the group has voted on and influenced matters such as:
- Complaints & Feedback Policy
- New Customer Charters
- Anti-Social Behaviour Policy
- Repairs during Covid-19
- Income Policy
- Our digital services
The group is open for any tenant or leaseholder to join, and they are always looking for new members so more voices are heard, represented and acted upon.
Want to get involved?
These are just some of the opportunities in which you can get involved and shape the homes you live in, the communities you’re a part of and the services you receive.
There’s a way to get involved that suits you. It can be online or face-to-face, and you can give as much time as you want depending on your other commitments. What it can give you cannot be underestimated – whether that be new skills, something to add to your CV, making like-minded friends, or simply being a part of change.
To register your interest or to find out lots of other ways in which you can make a difference:
- Complete our #InvolvedWithOngo form at myhome.ongo.co.uk/get-involved
- Or visit ongo.co.uk/customerengagement