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Posted 07 December 2021

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Christmas opening hours 2021

From 1pm on 24 December 2021 our phone lines and web chat services will be closed until Tuesday 4 January 2022.

You will still be able to contact us if you have an essential/emergency repair over the Christmas period. Please be aware we have reduced staffing levels during this time so only call for emergencies and essential repairs.

For information on what is classed as an essential repair, click here.

If you need any help or assistance over the festive period, you can manage your tenancy through My Home, your online account. My Home is available anytime and has everything you need, all in one place.

Using your My Home account you can access all different areas of your tenancy, including:

  • Making a payment
  • Setting up a direct debit
  • View your balance, transactions and download rent statements
  • Report and track non-emergency repairs.
  • Find a job with Ongo Recruitment
  • Ask for advice around payments or benefits
  • #getinvolvedwithongo and be a tenant representative
  • Not sure? Get in touch or ask a question

If you may need to contact us over this time and it’s not an emergency, make sure you register or log in to your My Home account before the 24 December so you are ready to use our online services during Christmas and New Year. Our appointments for non-essential repairs are always open online, these can be booked in advance for the New Year.

More information about My Home, your online account.

Log in or register for My Home 

Or, have you forgotten your password? Reset your password here. 

Take a look below at all of our opening hours here: 

Ongo House, Church Square

  • Thursday 23 December: 8.30am-5pm
  • Friday 24 December: 8.30am-1pm
  • Saturday 25 December - Monday 3 January: closed
  • Tuesday 4 January: re-open as normal

Employment Support & Recruitment, Cole Street

  • Thursday 23 December: 9am-1pm
  • Friday 24 December - Monday 3 January: closed
  • Tuesday 4 January: re-open as normal

The Arc, Westcliff

  • Thursday 23 December: 9am-5.30pm
  • Friday 24 December: 9am-12.30pm
  • Saturday 25 December: closed
  • Sunday 26 December: closed
  • Monday 27 December: closed
  • Tuesday 28 December: closed
  • Wednesday 29 December: 9am-5.30pm
  • Thursday 30 December: 9am-5:30pm
  • Friday 31 January: 9am-12.30pm
  • Saturday 1 January: closed
  • Sunday 2 January: closed
  • Monday 3 January: closed
  • Tuesday 4 January: re-open as normal

The Viking Centre, Barton

  • Friday 24 December - Tuesday 4 January: closed
  • Wednesday 5 January: re-open as normal
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