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Important info regarding Coronavirus (Covid-19)

Last updated: 23 February

Following the announcement from the government on 21 February we wanted to update you on our approach and what measures we will be taking following the latest guidance.

All of the latest information and guidance can be found on the government website. And all the latest updates regarding the vaccine can be found on the NHS website.

The health and safety of our colleagues, tenants and customers is our priority throughout this difficult time, and we are closely following advice from the government around the ways we can continue to offer services to you.

Repairs

Our repairs and maintenance service continues to be fully open. This means you can book in any repairs you have in all the usual ways. Don’t forget you can use My Home to book your repairs.

Face coverings

Although it is no longer mandatory to wear face coverings, we are still asking that whenever any tenant, colleague or customer is moving around our buildings you wear a face covering.

We will also be continuing to wear a face covering when visiting the homes of our tenants and moving around the home. We’d ask that you do the same to help keep everyone safe. We understand this is now personal choice and is no longer a mandatory requirement.

  • If we’re visiting your home for an appointment, we will wear a face covering when we enter and leave. We’ll take it off to work if you will be in a different room. We’d really appreciate if our tenants and customers would be happy to do the same
  • If you’re visiting any of our buildings for an appointment, we will ask that you could wear a face covering when you enter and leave and also while moving around the building or if you are going to be in close contact. We will be doing the same to do our bit to keep everyone safe
  • If we’re working in a shared or communal area we will continue to wear a face covering, and would ask if you would be happy to do the same

We have put together a risk assessment to make sure we are working safely and maintaining the health and safety of our staff and tenants. Find out more about our risk assessment.

Opening hours

The opening hours of all our buildings are back to normal.

Lounges and communal areas

These are open and will continue to follow government guidance.

Face to face appointments 

Face to face appointments will be able to go ahead as planned and we will continue to follow government guidance with these.

We are also fully available through My Home, through social media and you can contact us in all the usual ways online and over the phone. 

Information on anti-social behaviour

We are committed to ensuring that everyone feels safe and secure in their homes and are able to enjoy living in it without experiencing the anti-social behaviour of others.  During this current period the restrictions on outdoor activities and gatherings will bring new challenges for communities and cause some frustrations, with people forced to remain at home for extended periods of time.  This could mean:

  • An increase in noise nuisance, in particular, more children and young people at home could contribute to perceived anti-social behaviour and we ask for your patience at this time before contacting us regarding ASB and noise nuisance.
  • Households may not be keeping to the ‘stay at home’ policy set by the Government and if you are concerned and want to report anything which is outside the Government rules then please report it to Humberside PoliceNottinghamshire PoliceLincolnshire Police or South Yorkshire Police.
  • Is the stress of the current situation maybe making you a little less tolerant than usual?
  • Do you feel able to speak to your neighbours regarding your concerns, whilst following social distancing guidelines?

Please consider if the behaviour is intended to be anti-social and is it really causing, or likely to cause you or your family significant harm then please contact us and we will seek to assist you wherever possible.

We are adapting our services when tackling ASB and are now focusing on telephone or email contact with our customers and although our investigations will be different, we are committed to doing the following:

  • Working closely with other agencies
  • Signposting customers to specialist support services
  • Signposting perpetrators to support services
  • Increase contact with vulnerable customers
  • Encourage the use of technology to record ASB if it is safe to do so
  • Issue verbal warnings over the telephone and written warnings via email or post
  • Issue Notice Seeking Possession for breaches of tenancy
  • Apply to the County Court for Injunctions in the most serious cases

If you have any worries or concerns, there are a number of ways you can get in touch with us.

If you are concerned about a vulnerable adult or child in a household then please forward your concerns to Humberside Police (telephone 999 if you or another member of the public is at immediate risk) or the local Safeguarding Team:

Safeguarding means:

  • Protecting vulnerable people from abuse and maltreatment
  • Preventing harm to vulnerable people’s health or development
  • Taking action to enable all children, young people and adults to have the best outcomes.

Contact for the local Safeguarding Teams:

North Lincolnshire Council – Telephone number 01724 297000

Doncaster MBC – Telephone number 01302 736000

Lincolnshire County Council – Telephone number 01522 782155

Getting in touch

If you do need to get in touch with us, please consider using our online services and My Home.

Please check back here or follow us on social media for the latest updates.