Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Coronavirus FAQs

We have created a list of questions and answers that might be useful for you about our services and any changes we have made whist we're having to work a little differently throughout the pandemic.

We are following the advice from the government and any changes we make to our service are a result of government advice. We would of course recommend that you also keep checking on the latest advice which can be found on the government website and also on the NHS website.

Thank you for your patience and understanding.

We have grouped the questions by category, just click the links below to go to each category.


  • Are you still doing non-essential repairs?

    Our repairs and maintenance service continues to be fully open. This means you can book in any repairs you have in all the usual ways. Don’t forget you can use My Home to book your repairs.

  • I’ve got an emergency repair but I’m isolating due to Covid. Will you still be doing it?

    No. We will ask you to call back once your self-isolation period is over to rebook your appointment if you show no symptoms at the end of this period.

  • Is it safe for repairs staff to visit my home still?

    We will be continuing to wear a face covering when visiting the homes of our tenants and moving around the home. We’d ask that you do the same to help keep everyone safe. We understand this is now personal choice and is no longer a mandatory requirement.

    • If we’re visiting your home for an appointment, we will wear a face covering when we enter and leave. We’ll take it off to work if you will be in a different room. We’d really appreciate if our tenants and customers would be happy to do the same


Supporting you

My home and community 


Can't find the answer to your question?

If there is a question you've got that we haven't yet covered, please let us know by filling out the form below. Please note, if your question is specific to your situation, talk to us via social media or the chat bot instead.

Missing a question?

Please check your answers above