Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Coronavirus repairs

On this page you will find all our most up to date information regarding our repairs and maintenance service. As things change we will update this web page, so please check back for the latest info.

13 July

We are now working through our backlog of repairs, which we aim to have completed by the end of July, and are in a position to phase back in some non-essential repairs.

This will include electrical and plumbing repairs only at the moment, but this is under review to roll out more in the coming weeks.

Our My Home app will have slots available for non-essential repairs so you can log in and book yourself, instantly. This will save time and allow you to get the best slot for you. To register for My Home go to myhome.ongo.co.uk/registration.

Please see below our repairs FAQ'S.

  • I’m booked in to have a new bathroom or kitchen fitted in the next few weeks. Will you still be doing this?

    Any work we have already started, we will continue with. Any work booked in going forward we will be reviewing case by case and will be in touch with all our tenants booked in to have work like this carried out.

  • Are you still doing non-essential repairs?

    We are now working through our backlog of repairs, which we aim to have all these completed by the end of July, and are in a position to phase back in some non-essential repairs.

    This will include electrical and plumbing repairs only at the moment, but this is under review to roll out more in the coming weeks.

    Our My Home app will have slots available for non-essential repairs so you can log in and book yourself, instantly. This will save time and allow you to get the best slot for you. To register for My Home go to myhome.ongo.co.uk/registration.

    If you are unable to use the app you can still call us, but please be aware we will be operating a call back system, and will aim to get back in contact with you the following day.

    Here is a list of the repairs we are categorising as an essential repair:

    • No Heat or Hot water
    • Uncontrollable leak to inside of property with potential to cause damage to the property
    • Blocked toilet (where no other toilet in the property)
    • Instances where the problem affects the security or safety of your home, such has faulty door locks meaning the you can’t secure it – doors or windows
    • Broken glass
  • I’ve got a non-essential repair but I’m self-isolating due to showing Coronavirus symptoms – will you still do my repair?

    No. We will ask you to call back once your self-isolation period is over to rebook your appointment if you show no symptoms at the end of this period.

  • Is it safe for your repairs staff to come in my home still?

    We’re closely following government advice, but at the moment we are now carrying out essential repairs only. This is following recent government advice.

    We are making sure our staff have the relevant cleaning and safety supplies to be able to do their job and keep you and themselves safe.

  • When will you catch up with the backlog of repairs?

    We are hoping to have the backlog of repair completed by the 31st July .  We are hoping this will be sooner leaving space for non essential repairs to be booked.

 If you would like to see all our FAQ's, please click here.