Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Accreditations & awards

Seeking accreditation is one way in which we check that our services meet the high standards that we always aim for. 

Click on the heading to read more about our accreditations.

  • Investors in People

    Most people have heard of Investors in People (IIP) and we are proud to have achieved the accreditation as it shows we are a great employer and offer our staff a great place to work.

    Here's the link to the Investors in People website.

    We have also featured in the Sunday Times Top 100 list of Best Companies to Work For in 2016, 2015 and 2014.

    Read more here.

  • Investors in Diversity

    An accreditation from the National Centre for Diversity has reinforced our commitment to providing fair and equitable services to everyone we come into contact with. We have achieved both Investors in Diversity and Leaders in Diversity. You can read about it here.

  • Customer services

    We have achieved the Customer Service Excellence accreditation which tests us on how we deliver our customer services, our timeliness, the information we give and the attitude and professionalism of our staff.

    You can find out more here.

    We are also an Advice Quality Standard (AQS) accredited organisation.

    This accreditation is awarded to organisations which give advice to members of the public. It recognises the high quality advice and support we give all our customers.

  • Health & safety

    The Contractors Health and Safety Scheme, commonly known as CHAS, is an important accreditation to have achieved because it gives our customers, partners and suppliers the confidence that we work safely and comply with the law. Information about the scheme is here. http://www.chas.co.uk

    ISO 18001 is the internationally recognised standard for occupational health and safety. We were first awarded the accreditation in 2014 and assessed annually to ensure we continue to meet the high standards required.

    We have achieved the British Safety Council’s five star rating for our health, safety and environmental management and in 2014 we were awarded the highest accolade – the BSC’s Sword of Honour – an award presented to just 50 organisations worldwide.

    As a Gas Safe registered company, our customers and partners can be assured we operate safely and legally on boilers, cookers, fires and all gas appliances.

  • Customer involvement

    We have achieved the Resident Involvement accreditation from the Tenant Participation Advisory Service. By completing the rigorous accreditation process, we have been able to demonstrate our commitment to resident involvement and value for money.

    You can find out more here.

  • Leasehold services

    Our Leasehold Management Service has been scrutinised by Housing Quality Network (HQN) before being accredited for our quality service. The aim of the scrutiny is to make sure we are providing positive outcomes for customers and communities. We are delighted to be told we are.

    Read more about the accreditation here.

  • Environmental commitment

    We take our impact on the environment so seriously which is why having achieved ISO 14001 – the accreditation for an environmental management system – is essential to us.

    We are reassessed each year to ensure we maintain the required standard.

  • Anti-social behaviour

    We are signed up to the Respect Charter for Housing which is administered by the Chartered Institute of Housing and which gives our public commitment to provide a high quality service to address anti-social behaviour and remain accountable to our customers.

    You can read more about the Charter here.

  • Advice Quality Standard

    We've obtained the Advice Quality Standard (AQS) accreditation which is awarded to organisations that give advice to members of the public.  We are proud to have been recognised as providing a high quality advice and support service to all of our customers.

     

We are also very proud of the awards that our people have won over the years. Click on the headings to read more about the awards we have achieved.

We learn a lot by working with others and sharing information and advice too. Here are the organisations which Ongo is a member of (with a little bit of info about each).

Click here to give us feedback on our website

We have made some improvements to our website, making it easier for you to find the information you need. Your feedback is really important. Please tell us what you think so we can build your ideas into further improvements.

Close
Open
Live Chat