Throughout the year we survey our customers to find out from them what they think about the service we provide. At the end of the year we publish the results of these surveys in our annual report and here on our website.
Click here for 2014/15 survey results
Click here for 2015/16 survey results
We also measure our performance against targets we set ourselves each year. We record this on a Balanced Scorecard.
Click here for 2014/15 Balanced Scorecard
Click here for 2015/16 Balanced Scorecard
Each year we publish an Annual Report and Value for Money Statement giving details of our work, how we provide value for money and how we compare to other similar organisations. You can take a look at these on our Corporate Publications page.