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We will always do our best to get things right and provide an excellent level of service to all our customers. However, we recognise that things may sometimes go wrong and there may be a reason to complain.

It is our aim to deal with your complaint, and resolve it, at the first point of contact. To find out how we will approach dealing with your complaint, please take a look at our Complaints Policy.

Please note that this policy does not apply to Ongo Homes. If your complaint relates to your tenancy with us, we have a different policy and you need to read the Ongo Homes Complaints Policy.

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