Our Policy is to do our best to get things right and provide an excellent level of service to all our customers. However, we recognise that things may sometimes go wrong and there may be a reason to complain. We have our Group Complaints Policy here that explains what we do when we receive a complaint.
Note: this Policy does not apply to Ongo Homes. You should access the Ongo Homes Policy if you have a complaint regarding a tenancy with us.