On this page you will find all our most up to date information regarding our repairs and maintenance service. As things change we will update this web page, so please check back for the latest info.
Emergency repair appointments only
From 12noon on Wednesday 5 January we will only be offering emergency repair appointments. Click here to check what an emergency repair is
We’ve got limited resources within our Maintenance team at the moment and need to prioritise our emergency appointments. We will be reviewing this on 25 January so check back then for the latest update on our repairs service.
We’re asking that when booking a repair, you consider first if it is an emergency and cannot wait, before contacting us.
The rate of Covid-19 transmission has risen, and we need to prioritise the most urgent, emergency repairs. To do this, we need your help. If you have a repair that it isn’t an emergency, please wait until we open up our repairs and maintenance service fully before contacting us to book it in.
We will be reviewing the changes to our service on 25 January and will update you on the 26 January so please check back on the website then.
If you already have an appointment booked in with us, we will contact you if we need to rearrange. If you do not hear from us, then your appointment will be going ahead as planned. You don’t need to contact us to check.
We understand this is frustrating and we’re hoping this is a short term solution, and as soon as we can offer our full service again we will do.
We thank you for your patience and understanding. Please see below our repairs FAQ'S.
If you would like to see all our FAQ's, please click here.