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Coronavirus repairs

On this page you will find all our most up to date information regarding our repairs and maintenance service. As things change we will update this web page, so please check back for the latest info.

27 January

From Friday 28 January we will be fully opening up our repairs service once again. This means you can get in touch with us from Friday to book in any non-emergency repairs you have. Don’t forget you can use My Home to book your repairs.

Thank you for your patience and understanding, and we’re really pleased to be able to offer you our full services again.

Please see below our repairs FAQ'S.

  • Are you still doing non-essential repairs?

    Our repairs and maintenance service continues to be fully open. This means you can book in any repairs you have in all the usual ways. Don’t forget you can use My Home to book your repairs.

  • I’ve got an emergency repair but I’m isolating due to Covid. Will you still be doing it?

    No. We will ask you to call back once your self-isolation period is over to rebook your appointment if you show no symptoms at the end of this period.

  • Is it safe for repairs staff to visit my home still?

    We will be continuing to wear a face covering when visiting the homes of our tenants and moving around the home. We’d ask that you do the same to help keep everyone safe. We understand this is now personal choice and is no longer a mandatory requirement.

    • If we’re visiting your home for an appointment, we will wear a face covering when we enter and leave. We’ll take it off to work if you will be in a different room. We’d really appreciate if our tenants and customers would be happy to do the same

 If you would like to see all our FAQ's, please click here.