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Closing date 23/08/2019 00:00:00


Customer Advisor (1)

Ongo House

Salary £18,603 Closing date 23/08/2019

Download the job specification

Customer Advisor JD.pdf (2)

Customer Advisor

Here at Ongo, we believe everyone has the potential to be great. It’s what drives us to come to work and do our jobs every day.

Most people know us as a landlord providing homes to 10,000 people and their families. But homes aren’t our business, people are.

We now wish to appoint a full time Customer Advisor (Temporary up to 12 months) with a salary of £18,603 (Grade 5 Introductory).

 Brief Description:

  • To provide a professional and efficient call handling and visitor reception service to all customers, with a focus on resolving the majority of enquiries right first time and in line with relevant policies and procedures
  • To handle enquiries across all of Ongo’s digital platforms
  • To liaise with specialist staff across all departments as necessary to resolve complex customer enquiries whilst retaining control of the contact where appropriate
  • To take and process payments from customers towards rent and other charges in line with Ongo policies
  • To be able to work flexibly outside of working hours to provide emergency out of hours telephone cover for ongo

The successful candidate will have:

  • Excellent communication skills
  • Experience of delivering quality customer service to a broad cross section of the general public
  • Ability to deal effectively and sensitively with members of the public by telephone and in person
  • Ability to update and maintain systems and records with a high level of accuracy
  • Ability to work flexibly and occasionally outside of normal working hours
  • Have knowledge and experience in communicating across a wide variety of social media and digital platforms.

Closing date for applications – 23 August 2019

Interviews – 3 September 2019

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. 


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Monitoring of recruitment

Ongo is committed to providing equality of opportunity in its employment procedures and considers all applicants on the basis of their suitability for the post, irrespective of gender, age, responsibility for dependants, creed, race, religion, ethnic origin, sexuality or disability. Please complete this section of the form, which is voluntary, but will be used to monitor the effectiveness of the Equalities and Diversity Policy.

Any personal information you provide to us on this form will be treated in accordance with current UK data protection law and our data protection policies, procedures and privacy notices in place from time to time. For full details of how we will use your personal information and comply with current UK data protection law please see our privacy notice. A copy of our privacy notice is available at or on request. The information you provide in this application form will be entered into a manual filing system and onto a computerised recruitment system. The data will be used to assess your suitability to join Ongo.

I understand that canvassing Directors or Management Board Members of Ongo in connection with this appointment, or knowingly failing to disclose a relationship, will disqualify me. I declare that the particulars I have given are true and complete. I accept that any false statement or material omission will normally lead to my being dismissed, if appointed to the post. *

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