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Closing date 28/08/2019 00:00:00


Tenancy Support Officer (1)

Ongo House

Salary £21,382 Closing date 28/08/2019

Download the job specification

Tenancy Support Officer JD.pdf

Tenancy Support Officer

Here at Ongo, we believe everyone has the potential to be great. It’s what drives us to come to work and do our jobs every day.

Most people know us as a landlord providing homes to 10,000 people and their families. But homes aren’t our business, people are.

We now wish to appoint a Support Officer with a starting salary of £21,382.  This is a full time, permanent role.  

Brief Description:

The aim of this post is to support tenants to live independently and maintain their tenancies by:

  • Providing housing related support from the start of their tenancy to those tenants who have been identified as needing support to enable them to maintain their tenancy with us.
  • Working with other agencies to formulate multi-agency support agreements and liaise with external organisations to ensure that support is provided effectively.
  • Complete a support plan and risk assessment.
  • Offering advice and support to tenants on tenancy issues including universal credit, other benefits/grants, accommodation options and lifestyle skills.

The successful candidate will have:

  • Experience of working with vulnerable people in a positive way to deliver tenancy support and advice.
  • An understanding and working knowledge of housing and benefits legislation, Universal Credit and applying for grants.
  • Excellent communication skills (particularly oral, but also written)
  • The ability to empathise and communicate with vulnerable people to deliver positive outcomes.
  • Ability to negotiate, influence and act as an advocate with a wide range of people in a wide range of situations
  • Good organisational skills and ability to work to deadlines both as part of a team and working alone.
  • Ability to transport around the geographical areas that Ongo operates in

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. 

Closing date for applications –  Wednesday 28th August 2019

Interview Date -  4th September 2019

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Monitoring of recruitment

Ongo is committed to providing equality of opportunity in its employment procedures and considers all applicants on the basis of their suitability for the post, irrespective of gender, age, responsibility for dependants, creed, race, religion, ethnic origin, sexuality or disability. Please complete this section of the form, which is voluntary, but will be used to monitor the effectiveness of the Equalities and Diversity Policy.

Any personal information you provide to us on this form will be treated in accordance with current UK data protection law and our data protection policies, procedures and privacy notices in place from time to time. For full details of how we will use your personal information and comply with current UK data protection law please see our privacy notice. A copy of our privacy notice is available at or on request. The information you provide in this application form will be entered into a manual filing system and onto a computerised recruitment system. The data will be used to assess your suitability to join Ongo.

I understand that canvassing Directors or Management Board Members of Ongo in connection with this appointment, or knowingly failing to disclose a relationship, will disqualify me. I declare that the particulars I have given are true and complete. I accept that any false statement or material omission will normally lead to my being dismissed, if appointed to the post. *

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