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Posted 04 May 2016

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Could we be Housing Heroes?

Two teams at Ongo have been shortlisted in the Inside Housing Housing Heroes Awards.

The Ongo Maintenance Team has been shortlisted in the ‘Development or Maintenance Team of the Year’ category and the Ongo Customer Service Team has been shortlisted in the ‘Frontline Team of the Year’.

The Housing Heroes Awards aim to showcase the brilliant work going on in the housing sector, and to highlight organisations and teams doing great things.

The two awards Ongo has been shortlisted in focus on the work that the teams do, how they’ve met or exceeded targets and what they’re proud of as a team. The award entries also highlighted what these teams do above and beyond their day to day role.

Neil Keay, Head of Maintenance is delighted with his team being shortlisted: “It’s absolutely brilliant that our team has been shortlisted in the Housing Heroes awards. The work the team do on a day to day basis is brilliant so it is fantastic news for them to be shortlisted in these awards.

“I think what makes our team stand out is all the extra things they do to help our tenants and the community. They will always offer their time to support our annual Ongo Carnival by getting there early to set up, and help run the stalls and rides throughout the day. They also get involved with lots of local charities we support, including marshalling at the Lindsey Lodge Sunset Stride and helping revamp the Magic Moments centre.”

Karen Cowan, Head of Customer and Support Services is also proud of her team for being shortlisted: “The Customer Service Team has had an extremely busy year with lots of changes being made to the way they work to make them more efficient in the services they offer our customers. Bringing our out of hours telephone call handling service back in house was a big challenge for the team but something that has been an amazing success. By using their knowledge and expertise, the team has been able to resolve lots of the out of hours calls at the first point of contact, rather than escalating them to become emergency jobs.

“The team has also been working really hard to make sure our customers are satisfied with the service they received when they contact us. Over the past year, 97% of our customers were satisfied with the service they received. And that is based on over 100,000 calls being taken by the team!

“So to be shortlisted for such a widely recognised award in the housing sector is brilliant for the team, and whatever the result is on the night, I’m extremely proud of them for their hard work this year.”

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