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Posted 04 May 2016

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Home Ownership Team gains top marks

Our Home Ownership Team is celebrating the news they have yet again secured a Housing Quality Network (HQN) accreditation for Home Ownership and Leasehold Services.

Ongo Homes was a pilot for the HQN’s Home Ownership and Leasehold Services accreditation programme and was first awarded the accreditation in March 2014, making it only the second organisation to have received such an accreditation.

We were re-assessed in April 2016 and HQN judged that we continue to meet the required standards through our commitment to customers and communities, income management, asset management and offering value for money.

Customer satisfaction has increased to 73%, no formal complaints have been received during the last 12 months and the number of leaseholders in arrears has reduced dramatically compared to three years ago.

Lesley Warburton, Home Ownership Manager at Ongo, said: “It’s wonderful news we have achieved this accreditation yet again. It demonstrates our commitment to our leaseholders and how we work with them to offer the best possible service.

“We continue to tailor our services to suit the individual customer needs andwe always strive to work hard, support leaseholders and do our best to offer value for money.

“Looking to the future we know the social housing landscape is changing with the Governments plans to extend Right to Buy, but we will continue to offer the best possible service we can and we are also looking to develop other forms of low cost home ownership properties.”

Jackie Dickins, Lead Assessor on the Accreditation Panel, said: “We would like to thank the staff of Ongo Homes for their continued enthusiasm, honesty and positive approach.”

The team was re-assessed in May 2015 as well as in April 2016 when members of the Accreditation Panel met with members of staff, the Leasehold Forum as well as an individual leaseholder to discuss the work of the Home Ownership and Leasehold Services Team.

The accreditation is for three years, but it’s reviewed every year to make sure the standards are still being met.

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