Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Posted 24 November 2016


Our standards - have your say

We've had another look at our service standards and would like you to help us improve them.

Service standards set out the level of service our tenants can expect from us.

Our previous service standards were put in place three years ago so it is now time to have a new look and refresh them for 2017. We are also thinking of changing the name from Our Standards to Our Promises.

We have already been talking to some of our tenants and have agreed with them that the new set of standards will be based on the following principles. 

  • Important to you and customer focussed
  • Simple and deliverable
  • A manageable number and easily measured

Following initial consultation, we are proposing to move to 10 overarching promises.

Do you want the term ‘Service Standards’ to be used, or do you want the standards to be referred to as ‘Our Promises’.

We would really like to here your views , so please let us know what you think by contacting the customer engagement team on tel 01724 279900 or email

The deadline date to get your views to us is 16 December.

Latest News

26 June 2017 Viking Centre official garden opening Read full article
23 June 2017 Brand new homes in Westcliff Read full article
Click here to give us feedback on our website

We have made some improvements to our website, making it easier for you to find the information you need. Your feedback is really important. Please tell us what you think so we can build your ideas into further improvements.

Live Chat