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Posted 08 September 2017

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Issues with Allpay

Allpay Direct Debit update: 11 September 09:35

Allpay has confirmed that all payments over £116 were refunded on Friday 8 September. They have assured us that all refunds will be back in bank accounts by Tuesday 12 September. Customers affected will also receive a written letter to apologise and also outline the details of the refund. If you have any questions or concerns please get in touch with us.

Allpay Direct Debit update: 8 September 15:15

We have spoken to Allpay who has confirmed they will be refunding customers who have been affected by the duplicate payment being taken out of their bank account. The high value amounts are being prioritised and they have assured us they are working on this as quickly as possible and they hope that everyone will have their refund back no later than Monday.

If you have been affected by this, keep checking your bank account as the money could go back in at any time. Also, if you have incurred any bank charges as a result of this error, Allpay will of course reimburse any charges made, you’ll just need to have proof of these charges. We can sort this out with Allpay for you, so you’ll just need to get in touch with us to arrange this.

Again, we’re really sorry to anyone that has been affected by this and if you’ve got any other questions or concerns please do get in touch with us, we’re here to help.

Thank you for your patience and understanding.

Issues with Allpay: 8 September 10:30

We are currently experiencing some issues with Allpay – the company that deals with our Direct Debit payments. If you’re due to make a payment to us today and have been affected by this, we’re aware of the issue and Allpay has assured us they’re working on the issue and hope to sort it quickly.

Keep checking back on this page, where we will share updates as soon as we have them.

We’re really sorry for any problems this may have caused and will get this sorted as quick as we can. If you’ve got any concerns please get in touch with us.

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