Paying your rent
It’s really important to keep on top of your rent payments and not fall behind. We’ve made it really simple and there are different options to suit what is best for you. Direct debit is the quickest and easiest way to pay.
From 1 April 2024, the cost of renting a home from us will increase by 7.7%, unless you have a shared ownership tenancy, the increase will be based on the terms in your lease agreement.
Find all information about this here.
This is the easiest way to pay rent.
Once set up, you do not need to do anything – no visiting of payment points or having to remember to pay your rent.
We offer payment dates of the 1st or the 7th of each month, and, on whatever day you choose, four weeks rent will be collected automatically from your bank account.
You remain in control – no changes to amounts or dates can be made without telling you, and you can choose to cancel at any time by contacting your bank.
To pay by this method please call us on 01724 279900 and we will set up the debit for you. Even better, you can set it up online via My Home, your online account. Simply log on, go to ‘My rent’ and find the option to set up a Direct Debit.
If you haven’t got an account yet, registering is really simple. Just head to https://myhome.ongo.co.uk or download the My Home on Google Play or the Apple app store.
As a tenant you’re able to log in to your online account to pay your rent.
You can check your rent balance, change your personal details and even log a repair through your account too.
If you haven’t got an account yet, registering is really simple. Just head to https://myhome.ongo.co.uk or download the My Home on Google Play or the Apple app store.
You can pay your rent online through the Allpay website.
All you need is your swipe card along with a credit or debit card.
If you’ve not got a swipe card and you’d like one, you can request one via My Home, your online account.
You can pay your rent over the phone via credit or debit card by giving us a call on 01724 279900.
Your rent statement
With My Home, you can check your balance and view rent statement at the click of a button. We will send you a reminder every three months to let you know your new statement is ready to be viewed, much like most high street banks do – and you can download a copy of your rent statements whenever you need.
My Home is also available from the Apple and Android app stores
Rent in advance
We’ve changed the way we operate and at the start of each tenancy, we request that you pay in advance inline with your payment frequency:
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- Weekly payers must remain one week in advance at point of payment.
- Fortnightly payments must remain two weeks in advance at point of payment.
- 4 weekly payers must remain four weeks in advance at point of payment.
- Monthly payers must remain one month in advance at point of payment.
If you are not at least one week in credit (depending on your payment frequency), or if you are not sticking to a repayment agreement and you request a non urgent repair, we will discuss your rent account before anything else. If necessary, you may also be passed on to our Income Collection Team to discuss your rent account and make an agreement.
Avoid getting into arrears
The last thing you want is to get into arrears with your rent as it could eventually lead to you losing your home. We don’t want that, which is why we have a dedicated team of experienced advisors to help you avoid getting into debt.
We can’t stress enough that if you are having difficulty paying your rent, please come and talk to us, we can help. We have lots of experience in helping people in all sorts of situations. We will advise you on:
- Budgeting
- Managing your debt
- Benefits you might be entitled to, including Discretionary Housing Payments (DHP), which is a Government fund North Lincolnshire Council and other local authorities have access to.
Other debts
If you have other debts you may prefer to take some impartial advice. Helpful organisations include:
- The Money Advice Service
- Citizens Advice Bureau
- StepChange (formerly Consumer Credit Counselling Service)
- National Debtline
Non-payment weeks (often called rent-free weeks)
If your tenancy agreement allows for them, there are four dates each year when we don’t take a payment from you, unless you are in arrears.
If you pay monthly, or are in arrears, you will continue to pay your rent on the following dates:
Week commencing 25 March 2024
Week commencing 26 August 2024
Week commencing 23 December 2024
Week commencing 30 December 2024
Week commencing 31 March 2025
