Paying your rent
Your rent is what keeps us in business and allows us to reinvest in your home, that's why we've made it really simple to pay your rent in the way which suits you best. The quickest and easiest way is to set up a direct debit, that way you have peace of mind that your rent is paid in full and on time.
Rent in advance
We’ve changed the way we operate and at the start of each tenancy, we now request two weeks of rent in advance.
If you are not at least one week in credit at the end of your probationary period, we will no longer convert your tenancy agreement from Starter to Assured.
If you are not at least one week in credit, or if you are not sticking to a repayment agreement and you request a non urgent repair, we will discuss your rent account before anything else. If necessary, you may also be passed on to our Income Collection Team to discuss your rent account and make an agreement. If you refuse to make an agreement, we will not order the repair.
Avoid getting into arrears
The last thing you want is to get into arrears with your rent as it could eventually lead to you losing your home. We don't want that, which is why we have a dedicated team of experienced advisors to help you avoid getting into debt.
We can't stress enough that if you are having difficulty paying your rent, please come and talk to us, we can help. We have lots of experience in helping people in all sorts of situations. We will advise you on:
- Managing your debt
- Benefits you might be entitled to, including Discretionary Housing Payments (DHP), which is a Government fund North Lincolnshire Council has, to provide extra help to people struggling to pay their rent. To find out more, click here
If you have other debts you may prefer to take some impartial advice. Helpful organisations include:
- The Money Advice Service
- Citizens Advice Bureau
- StepChange (formerly Consumer Credit Counselling Service)
- National Debtline
Often called rent-free weeks, there are four dates each year when we don't take a payment from you, unless you are in arrears
- 20th December 2021
- 27th December 2021
- 28th March 2022