Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content

Customer Engagement

We have a dedicated Customer Engagement Team who provide advice and support to any customer wanting to be involved in working with us to influence improvements to our homes and communities.

Working with you and listening to you is what will always make our business great. Regardless of who you are, or where you are, we want to make sure it is easy for you to work with us, in a way that suits you.

Our Customer Engagement Team is always looking for tenants to join our groups and get involved in shaping our services. We'll cover the costs of travel and refreshments.


Our Ongo tenants and leaseholders are invited to have a look at our involvement opportunities and see what takes your fancy. Then submit a #InvolvedWithOngo so we can get in touch.

You can also fill out the postcard via My Home.

If you haven't got an account yet, registering is really simple. Just head to or download the My Home app from Google Play or the Apple app store.

Repairs update 24 March 2020

Following advice from the UK government, we are now only carrying out essential repairs. Repairs can no longer be booked via My Home. If your repair is essential, please call us on 01724 279900 to discuss. For more information, please visit