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Financial support

We provide a Drop In and appointment Service, please see below for details: (Please note that these days and times are subject to change.  Please check before attending a Drop In.)


Ongo House Drop In - 1pm to 4pm


Brigg Link Office Drop-in  (The Angel) 9:00 am - 12:00 noon

Barton Link Office Drop-in  (Providence House) 1:00pm - 4:00pm


Ashby Local Link Drop In - 9am to 1pm

Ongo Communities Cole Street Drop-in - 1 pm to  4 pm


Ongo House Drop In - 9am to 12 noon

The Arc, Westcliff  9am to 1 pm - Please note there are time slots and you will need to telephone The Arc direct and book in.  Please telephone 01724 298818 for The Arc time slots only


We are able to offer support to all our tenants from assisting with benefit claims to providing information around budgeting. If you struggle with rent arrears, prioritising debt, or want to know your rights and responsibilities with regards to your tenancy we can help.

There is no cost for this service and the support we can offer varies but here are some of the ways in which we can provide support:

  • budgeting
  • accessing grants
  • claiming benefits eg; Attendance Allowance, PIP, Housing Benefit, Tax credits, Universal Credit
  • support to apply for a Blue Badge
  • apply for a Discretionary Housing Payment (DHP)support to make arrears repayment agreements in respect of your rent

You can request more information and help by logging onto My Home, your online tenant portal.

If you haven't got an account yet, registering is really simple. Just head to or download the My Home app from Google Play or the Apple app store.

We are unable to support with DLA for children, PIP reconsiderations, ESA reconsiderations - please contact Citizens Advice Bureau for help with these forms.

If needed, we are also able to give information and offer referrals to Ongo Support Team, Housing Advice Team (HAT), Safeguarding, Citizens Advice Bureau (CAB), Age UK, Blue Door and other agencies.

Are you getting your correct benefit entitlement? To check please click here.   

This is not all we do, if you need any help or support please arrange an appointment.


To arrange an appointment, click here.

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