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Financial support

We are able to offer support to all our tenants from assisting with benefit claims to providing information around budgeting. If you struggle with rent arrears, prioritising debt, or want to know your rights and responsibilities with regards to your tenancy we can help.

There is no cost for this service and the support we can offer varies but here are some of the ways in which we can provide support:

  • budgeting
  • accessing grants
  • claiming benefits eg; Attendance Allowance, PIP, Housing Benefit, Tax credits, Universal Credit
  • support to apply for a Blue Badge
  • reconsiderations and backdate requests for benefits
  • apply for a Discretionary Housing Payment (DHP)
  • support to make arrears repayment agreements in respect of your rent

If needed, we are also able to give information and offer referrals to Ongo Support Team, BME (Black Minority & Ethnic) team, homelessness Housing Advice Team (HAT), Safeguarding, Citizens Advice Bureau (CAB), Age UK, Blue Door and other agencies.

Are you getting your correct benefit entitlement? To check please click here.   

We provide a Drop In and appointment Service, please see below for details: (Please note that these days and times are subject to change.  Please check before attending a Drop In.)

Monday
Ongo Homes, Cole Street Drop In - 9am till 12 noon and Appointments Only - 1pm to 4pm
Carers Support Centre, Brigg Appointments Only - 1pm to 4pm

Tuesday
Barton Local Link (Providence House) Drop In - 1pm to 4pm

Wednesday
Ashby Local Link, Ashby High Street Drop In - 9am to 12 noon Appointments Only 12 noon to 2pm
Winterton Hub, West Street Appointments Only - 1pm to 4pm

Friday
Ongo Homes, Cole Street Drop In - 9am to 12 noon
Ongo Homes, Cole Street Appointments Only 1pm to 4pm

This is not all we do, if you need any help or support please arrange an appointment.

To arrange an appointment, click here.

Click here if you claim Universal Credit

It is important you let us know so we can support you in paying your rent on time.

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