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Universal Credit

Universal Credit (UC) is a new type of financial support, replacing many benefit payments, for people aged 18-64. You will claim and manage payments through an online account on the government's website. You will receive a single monthly payment which is paid directly into your bank account. Universal Credit will NOT be paid us directly to Ongo Homes (like housing benefit used to be). We will NOT be notified when you receive your payment so it is your responsibility alone to make sure you pay your rent from the money you receive. Do not fall into arrears as it could risk your tenancy.

Universal Credit merges the following benefits and tax credits:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income support
  • Child Tax Credit
  • Working Tax Credit
  • Housing benefit

We recommend that you:

  • Set up a Direct Debit to pay your rent on the day you receive your Universal Credit payment. That way you'll avoid debt and putting your tenancy at risk
  • Think about setting up a separate bank account to keep your bills and your spending money apart

You MUST let us know if you will be claiming Universal Credit now or in the future.


Click here to let us know

 Take a look below to find out if your benefit payment date is due to change at Christmas time.



New help for Universal Credit claimants

There is a new ‘how to guide’ for Universal Credit claimants and those supporting them.

The guide takes claimants through every step of applying for and claiming Universal Credit - including advice on claimants keeping Jobcentre Plus informed of their situation, and what happens to payments once a claimant is in work.

As well as the guide itself, there are also a series of information sheets to download to support you through the process of making a claim.

  • Universal Credit Flowchart – this helps you or those helping you identify where in the claims process you are and what your next steps should be.
  • Universal Credit Individual’s Checklist – This has information on all documents and personal information you need to have access to before starting a claim.
  • Couple’s Checklist – Like above but this list is for anyone making a Universal Credit claim in your household.

You can request more information and help with Universal Credit by logging onto My Home, your online tenant portal.

If you haven't got an account yet, registering is really simple. Just head to or download the My Home app from Google Play or the Apple app store.

Click here for further information



  • How can I prepare?
    • You’ll need a bank account (or similar)

      If you already have one, you can check online to see if your account is OK for Universal Credit payments. 

    • Decide whether you’ll need a joint account

      You might need one if you live with a partner and you’re both eligible for Universal Credit. You can find out more on the Money Advice Service website.

    • Check whether you can set up automated bill payment

      If you get help with your rent, this will be included in your monthly Universal Credit payment. Remember, it’s your responsibility to pay us directly now. Get in touch with our customer service team to find out more.

    • Draw up a monthly budget

      You may need to make changes to the way you budget, since Universal Credit is paid monthly. There are resources available if you need to improve your budgeting skills, get an estimate of how much Universal Credit you’ll be entitled to and to access a budget planner. We can also help you with budgeting if you contact us.

    • Make sure you have access to the internet

      Remember, you’ll be expected to claim Universal Credit and manage your account online. Check out our digital taster sessions for help getting online. Don’t have a computer? There are lots of places you can get online for free, like libraries or even at our Customer Centre in Cole Street, Scunthorpe.

    Note: The format of this guide is based around an action plan on the Money Advice Service website.

  • Money advice sessions

    We have a Financial Inclusion Team who can offer money advice which you may find useful. These will take place across the county with a member of our specialist team. 

    We provide a Drop In and appointment Service, please see below for details: (Please note that these days and times are subject to change.  Please check before attending a Drop In.)

    Ongo Homes, Cole Street Drop In - 9am till 12 noon and Appointments Only - 1pm to 4pm
    Carers Support Centre, Brigg Appointments Only - 1pm to 4pm

    Barton Local Link (Providence House) Drop In - 1pm to 4pm

    Ashby Local Link, Ashby High Street Drop In - 9am to 12 noon Appointments Only 12 noon to 2pm
    Winterton Hub, West Street Appointments Only - 1pm to 4pm

    Ongo Homes, Cole Street Drop In - 9am to 12 noon
    Westcliff Community Hub Appointments Only 9am to 12 noon and 1pm to 3pm
    Ongo Homes, Cole Street Appointments Only 1pm to 4pm

    To arrange an appointment please telephone 01724 279900

  • FAQs
    • How do I claim it?
      You will make your claim online via the website. Here you can get a list of the information you need to make your claim, start your claim and download a document which explains the claims process in more detail. 

      Remember though, Universal Credit is being introduced gradually in stages.In North Lincolnshire, we know that from 29th June 2015, if you are a new benefits claimant and a single person, you will be applying for Universal Credit rather than the existing benefits.

      Need help with your claim? You can contact us so one of our friendly advisors can help you.

    • Will it affect my work?
      There are no limits on how many hours a week you can work if you’re claiming Universal Credit, but the amount you’ll get will gradually reduce as you earn more, so you won’t lose all your benefits at once.

      Think you can only work a certain number of hours to still claim benefits? You can actually work more than 16 hours a week and still receive Universal Credit.

    • Will me and my partner still be paid separately?
      If you and your partner are eligible, you'll get one monthly payment for your household rather than having separate payments.