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Value for Money Statements

We have a Value for Money Strategy which sets out how we ensure our business is economical, efficient and effective. It is our aim is to have the highest level of customer satisfaction but at below average costs. Our Board sets our strategy, and makes sure we deliver it.

However, we all have a role to play - this includes all our staff and our customers too.

We know we are on track when we lower costs (making an economy) and yet still provide services that work (providing efficiency), that customers are happy with (delivering effectiveness) and that give us something in return for our investment (giving value).

Every year, we report on how we've achieved value for money in our annual Value for Money Statement, which we also send to the Government's Homes and Communities Agency. We also publish our full company accounts in September each year.

Click the links to download our Value for Money Statements.