Our Customer Charters set out our Service Standards, explaining what our tenants can expect from us as a landlord. The Charters are based on four themes:
The Regulator for Social Housing requires us to publish our service standards within the Charters, which are aligned to the four consumer standards. The Charters explain really clearly the level of service we will provide to our tenants.
To hear about our Customer Charters from the leads, you can watch this video.