Paying your rent

Your rent is what keeps us in business and allows us to reinvest in your home, that's why we've made it really simple to pay your rent in the way which suits you best. The quickest and easiest way is to set up a direct debit, that way you have peace of mind that your rent is paid in full and on time.

Log in to your online account

As a tenant you're able to log in to your online account to pay your rent.

You can check your rent balance, change your personal details and even log a repair through your account too.

If you haven't got an account yet, registering is really simple. Just head to https://myhome.ongo.co.uk or download the My Home on Google Play or the Apple app store.
Pay by Direct Debit

This is one of the easiest way to pay rent.

Once set up, you do not need to do anything – no visiting of payment points or having to remember to pay your rent.

We offer payment dates of the 1st or the 7th of each month, and, on whatever day you choose, four weeks rent will be collected automatically from your bank account.

You remain in control - no changes to amounts or dates can be made without telling you, and you can choose to cancel at any time by contacting your bank.

To pay by this method please call us on 01724 279900 and we will set up the debit for you. Even better, you can set it up online via My Home, your online account. Simply log on, go to 'My rent' and find the option to set up a Direct Debit.

If you haven't got an account yet, registering is really simple. Just head to https://myhome.ongo.co.uk or download the My Home on Google Play or the Apple app store.
Pay via Allpay swipe card

You can pay your rent online through the Allpay website.

All you need is your swipe card along with a credit or debit card.

If you've not got a swipe card and you'd like one, you can request one via My Home, your online account.
Pay over the phone

You can pay your rent over the phone via credit or debit card by giving us a call on 01724 279900.

Rent in advance

We’ve changed the way we operate and at the start of each tenancy, we now request two weeks of rent in advance.

If you are not at least one week in credit at the end of your probationary period, we will no longer convert your tenancy agreement from Starter to Assured.

If you are not at least one week in credit, or if you are not sticking to a repayment agreement and you request a non urgent repair, we will discuss your rent account before anything else. If necessary, you may also be passed on to our Income Collection Team to discuss your rent account and make an agreement. If you refuse to make an agreement, we will not order the repair.

Avoid getting into arrears

The last thing you want is to get into arrears with your rent as it could eventually lead to you losing your home. We don't want that, which is why we have a dedicated team of experienced advisors to help you avoid getting into debt.

We can't stress enough that if you are having difficulty paying your rent, please come and talk to us, we can help. We have lots of experience in helping people in all sorts of situations. We will advise you on:

Budgeting
Managing your debt
Benefits you might be entitled to, including Discretionary Housing Payments (DHP), which is a Government fund North Lincolnshire Council has, to provide extra help to people struggling to pay their rent. To find out more, click here

Other debts

If you have other debts you may prefer to take some impartial advice. Helpful organisations include:

The Money Advice Service
Citizens Advice Bureau
StepChange (formerly Consumer Credit Counselling Service)
National Debtline

Non-payment weeks

Often called rent-free weeks, there are four dates each year when we don't take a payment from you, unless you are in arrears

20th December 2021
27th December 2021
28th March 2022