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What is an Emergency Repair?

When an emergency happens, we will come out to you as quickly as possible. It is an emergency if you lose:

  • Electricity, gas or water supply
  • Heating or hot water 
  • Communal lighting

Other emergencies include*:

  • Unsafe electrical fittings
  • Gas leaks 
  • Leaking water or heating pipe, tank, cistern or toilet (where the leak cannot be controlled by isolating the leak)
  • Insecure window, external door or external lock
  • Dangerous structures, which include chimneys or loose tiles
  • Smoke alarm which doesn’t work
  • A blocked toilet that you cannot unblock (when you don’t have another toilet in your home to use)
  • Loose, or completely detached, hand rails and banisters for stairs
  • Unsafe floorboards and stairwells