What is an Emergency Repair?
When an emergency happens, we will come out to you as quickly as possible. It is an emergency if you lose:
- Electricity, gas or water supply
- Heating or hot water
- Communal lighting
Other emergencies include*:
- Unsafe electrical fittings
- Gas leaks
- Leaking water or heating pipe, tank, cistern or toilet (where the leak cannot be controlled by isolating the leak)
- Insecure window, external door or external lock
- Dangerous structures, which include chimneys or loose tiles
- Smoke alarm which doesn’t work
- A blocked toilet that you cannot unblock (when you don’t have another toilet in your home to use)
- Loose, or completely detached, hand rails and banisters for stairs
- Unsafe floorboards and stairwells