Helping those in need

Martin was found to be struggling financially, meaning he was unable to heat his home and only ate occasionally. He was also living with unreported damp & mould and repair issues. The whole situation left him feeling low and not knowing what to do.

After a visit from our colleagues, work was carried out and help provided. This included managing bills, maintaining his home, and improving his health and wellbeing.

Martin has since moved back into his home and is ‘tremendously grateful’ for what has been done.

He said: “I was at rock-bottom and in a very difficult place mentally because of the stressful situation. I struggled to see how things were going to improve, but Ongo acted quickly and it felt like a guardian angel came along.

“It feels like a new home, when I first walked back in I just thought ‘wow’. This has really opened my eyes to how much support is available to tenants. I can’t thank all those who have helped me enough, and now I can see a bright future ahead.”

Joanne Greenfield, Tenancy Sustainment Coach, has been supporting Martin and added: “I’ve seen a complete change in him over recent months. His mood has greatly improved, he’s much more settled than before and, knowing the support is always there if needed, he no longer feels alone.

“I’ve worked with other teams, and in partnership with North Lincolnshire Council, to resolve any issues he has had. He’s also received lots of advice which has improved his financial situation and functional skills, something which will help him greatly in his home and life moving forward.”