Your tenancy

Altering your home

You must obtain our consent to undertake certain alterations to your home

Paying your rent

Your rent is what keeps us in business and allows us to reinvest in your home

Our policies

We have a number of important corporate policies which apply to every part of the Ongo group.

Anti-social behaviour

Find out more and report antisocial behaviour

Communal areas

As your landlord, we have responsibility for your home including making sure the structure of the buildings and communal areas meet fire and safety requirements.

Home contents insurance

Find out more about home contents insurance.

Keeping pets

If you would like to keep a pet, please get in touch with us as not all of our homes are suitable for animals.

Death of a tenant

Do you need to end a tenancy?

Key News

Useful numbers

It’s sometimes great to have access to really useful numbers at a glance.

Customer charters

Our Customer Charters set out our Service Standards