Your tenancy

As an Ongo tenant, you have a number of rights.

• You have a right to live in a safe, well-maintained and good quality home, that meets health and safety legislation and the Decent Homes Standard.
  Find out more about our repairs and maintenance service, here.
• You have a right to know how we are performing.
  Find out more about our performance information, here.
• You have a right to be treated with fairness and respect.
• You have a right to access services, raise complaints, influence decision making, and hold us to account.
  Find out more about how to get involved and influence improvements to services here, or making a complaint here.
• You have a right to live in a safe and well-maintained neighbourhood.
  Find out more about our Neighbourhood Standards, here.
• You have a right to be supported to live in your home for as long as possible.
  Find out ways in which we can help to support you, here.
• You have a right to understand the different tenancy options available, such as Mutual Exchange.
  Find out more about our Mutual Exchanges, here.

These rights form part of the four Consumer Standards.