Your tenancy

In this section you’ll find lots of useful information relating to your home and tenancy.

OngoPhotograph by Richard Walker/ImageNorth

As an Ongo tenant, you have a number of rights.

  • You have a right to live in a safe, well-maintained and good quality home, that meets health and safety legislation and the Decent Homes Standard.
    Find out more about our repairs and maintenance service, here.
  • You have a right to know how we are performing.
    Find out more about our performance information, here.
  • You have a right to be treated with fairness and respect.
  • You have a right to access services, raise complaints, influence decision making, and hold us to account.
    Find out more about how to get involved and influence improvements to services here, or making a complaint here.
  • You have a right to live in a safe and well-maintained neighbourhood.
    Find out more about our Neighbourhood Standards, here.
  • You have a right to be supported to live in your home for as long as possible.
    Find out ways in which we can help to support you, here.
  • You have a right to understand the different tenancy options available, such as Mutual Exchange.
    Find out more about our Mutual Exchanges, here.

These rights form part of the four Consumer Standards.

Find out more about the Consumer Standards here
OngoPhotograph by Richard Walker/ImageNorth

Manage your tenancy through the My Home app

From booking repairs to paying your rent, download our My Home app for free and keep track of your tenancy at the push of a button

Find out more
Altering your home

Altering your home

You must obtain our consent to undertake certain alterations to your home

Find out more
Paying your rent

Paying your rent

Your rent is what keeps us in business and allows us to reinvest in your home

Find out more
Our policies

Our policies

We have a number of important corporate policies which apply to every part of the Ongo group.

Find out more
Anti-social behaviour

Anti-social behaviour

Find out more and report antisocial behaviour

Find out more
Communal areas

Communal areas

As your landlord, we have responsibility for your home including making sure the structure of the buildings and communal areas meet fire and safety requirements.

Find out more
Home contents insurance

Home contents insurance

Find out more about home contents insurance.

Find out more
Keeping pets

Keeping pets

If you would like to keep a pet, please get in touch with us as not all of our homes are suitable for animals.

Find out more
Death of a tenant

Death of a tenant

Do you need to end a tenancy?

Find out more
Key News

Key News

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Customer charters

Customer charters

Our Customer Charters set out our Service Standards

Find out more