Web accessibility

Last updated: November 2023

Web accessibility

Our website has been designed with everyone in mind. We’ve taken on board best practice on web accessibility, and we are working hard to make sure that everyone can access the website, including people with sight or hearing difficulties, as well as making it useable on different devices.

The web accessibility guidance we work towards is the Web Content Accessibility Guidelines (WCAG) 2.2, and The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

We believe that accessibility goes beyond legal regulations though, as it means that more people can easily access services online, which is a big deal to us.

We continue to test the site regularly to ensure the website continues to meet these standards. We also have a number of Digital Tenants as part of our Digital Tenants programme, who suggest ways we can improve our digital channels.

According to the Silktide Index, which evaluates the web accessibility of websites, we have consistently ranked as Good or Excellent for accessibility against WCAG 2.2 during 2022-2023.

We know that parts of our website are not fully accessible, including some older PDF documents. If you’re unable to access a part of our website, please contact us at PRDept@ongo.co.uk.

Similarly, if you have any comments or feedback about how we can improve our website and its content, please contact us at PRDept@ongo.co.uk.

We use Recite me, an assistive toolbar, on our website which helps visitors to customise their experience in a way that best suits their individual needs.