What can I use My Home for?
- Check your rent balance and make payments
- Download a copy of your rent statement
- • Book in, track and reschedule repairs for your home with an appointment to suit you
- Receive updates on your repairs or view your repair history
- Set up a direct debit to manage your money
- Get in touch with our Customer Engagement Team and find out more about our tenant representative groups
- Report anti-social behaviour in your neighbourhood
Get more from Ongo
- Find a job and get in touch with Ongo Recruitment
- Get answers to questions about your tenancy, update your personal details and submit requests for home alterations
Book a repair in minutes
Report and schedule a repair at a time that suits you using ‘Report a repair’. If you do need to speak with us, you can use our live chat.
You can book all non-emergency repairs, even at the weekend, without waiting in a queue. This not only saves you time, but it helps to keep our lines free for emergency calls.
- Choose your repair
- Provide all of the relevant details
- Pick a date and time
- Use the ‘View and track my repairs’ area to check the status