My Home

From booking repairs to paying your rent, register for My Home and keep track of your tenancy at the click of a button. Available for FREE on all devices online and as an app.

What can I use My Home for?

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Rental agreement

  • Check your rent balance and make payments
  • Download a copy of your rent statement
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Manage repairs

  • Book in, track and reschedule repairs for your home with an appointment to suit you
  • Receive updates on your repairs or view your repair history
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Get help

  • Set up a direct debit to manage your money
  • Get in touch with our Customer Engagement Team and find out more about our tenant representative groups
  • Report anti-social behaviour in your neighbourhood
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Get more from Ongo

  • Find a job and get in touch with Ongo Recruitment
  • Get answers to questions about your tenancy, update your personal details and submit requests for home alterations
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Book a repair in minutes

Report and schedule a repair at a time that suits you using ‘Report a repair’. If you do need to speak with us, you can use our live chat.

You can book all non-emergency repairs, even at the weekend, without waiting in a queue. This not only saves you time, but it helps to keep our lines free for emergency calls.

  • Choose your repair
  • Provide all of the relevant details
  • Pick a date and time
  • Use the ‘View and track my repairs’ area to check the status
Book a repair