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My Home

From booking repairs to paying your rent, register for My Home and keep track of your tenancy at the click of a button. Available for FREE on all devices online and as an app.

What can I use My Home for?

Rental agreement

Check your rent balance and make payments
Download a copy of your rent statement

Manage repairs

• Book in, track and reschedule repairs for your home with an appointment to suit you
Receive updates on your repairs or view your repair history

Get help

Set up a direct debit to manage your money
Get in touch with our Customer Engagement Team and find out more about our tenant representative groups
Report anti-social behaviour in your neighbourhood

Get more from Ongo

Find a job and get in touch with Ongo Recruitment
Get answers to questions about your tenancy, update your personal details and submit requests for home alterations

Book a repair in minutes

Report and schedule a repair at a time that suits you using ‘Report a repair’. If you do need to speak with us, you can use our live chat.

You can book all non-emergency repairs, even at the weekend, without waiting in a queue. This not only saves you time, but it helps to keep our lines free for emergency calls.

Choose your repair
Provide all of the relevant details
Pick a date and time
Use the ‘View and track my repairs’ area to check the status

Book a repair

My Home: Everything you need in one place

Download our apps

Android app iOS app

Manage your home

From booking repairs to paying your rent, manage your tenancy here

Supporting you

We are committed to making a difference in our communities and offer a wide range of services to support you. Whether you are a tenant or not, we are here to help you.