Looking back on 2025/2026, as your latest Annual Report goes live

The 2025/2026 Ongo Annual Report has now launched, showcasing another year of investment in homes, support for tenants, customers and communities, and progress against strategic priorities.

The report highlights the work carried out between April 2025 and March 2026, including improvements within neighbourhoods, repairs and investment work, complaints performance, tenant engagement and progress made in delivering the Corporate Plan.

Key highlights from the year include:

• Delivering 311 kitchens, 74 bathrooms, 194 window and door replacements, 126 roofs, 923 boiler and heating system upgrades along with other improvements, as part of a £213 million, 30-year plan
• Completing 39,369 repairs and achieving 69.2% satisfaction with the service provided.
• Delivering 189 new affordable homes, helping more people access quality housing across our communities.
• Supporting customers through employment, training and wellbeing initiatives, resulting in hundreds of people receiving support and positive outcomes.
• Achieving 100% compliance across key safety areas including gas, asbestos, fire and legionella, ensuring customers continue to live in safe, secure homes.
• Responding to customer feedback and improving services, with 95.2% of stage 1 complaints handled within target timescales.

The report also provides an overview of Ongo’s financial performance, governance arrangements, customer feedback, and how we are responding to opportunities and challenges facing the housing sector.

We encourage tenants, customers, partners and stakeholders to take a look and find out more about the achievements, challenges and ambitions that have shaped the last year at Ongo.

Steve Hepworth, Chief Exec at Ongo, said: “I’m incredibly proud of everything we’ve achieved over the last year. We’ve continued to invest in our homes, support our tenants, and make positive progress against the ambitions set out in our Corporate Plan.

“I’d like to thank our colleagues for their dedication and hard work, and our tenants and customers for their feedback, involvement and support throughout the year. Together, we’ve achieved a great deal.

“While it’s important to celebrate these successes, we’re already focused on this year ahead. We have ambitious targets to meet and plenty more to achieve as we continue delivering our Corporate Plan and making a positive difference to the lives of the people in our homes and communities.”

The full report is available to read online at: Ongo Annual Reports.