Planned improvement works
Each year, we plan upgrades to help keep our homes safe, comfortable and well-maintained.
To keep our homes in good condition we have planned projects for replacement work. We decide what we work on depending on the age, type and condition of each item.
Planned improvements are different from reactive repairs, which are carried out in response to issues reported by tenants. Each year, we use information gathered from stock condition surveys and other sources to identify where improvements are most needed and prioritise investment accordingly.
If your home is due to have improvement works, we’ll be in touch to let you know. Further information about how we identify the work that needs to be done each year can be found below.
What’s covered by our planned projects?
Click here to find outWhen will work be done in my home?
Click here to find outWhat’s a stock condition survey?
Click here to find outWhat’s covered by our planned projects?
Click here to find outWhat’s covered by our planned projects?
It covers the replacement or upgrading of:
- Kitchens
- Bathrooms
- Windows and doors
- Electrical wiring
- Re-roofing and structural improvements
- Energy efficiency measures such as insulation, air source heat pumps
- Passenger lifts
- Paved and hard standing areas
- Redecorating communal areas
- Fire safety measures
- Boiler and heating systems
- Lighting to external or communal areas
As a minimum, we are committed to ensuring that our homes meet the Government’s Decent Homes Standard, a technical standard set by the government for social housing, and that they meet all legislative requirements.
As a tenant you don’t have to pay for planned works. The works are funded from the income we receive from the rent you pay.
For works such as energy efficiency and building safety, we may also get some funding from external grants.
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When will work be done in my home?
Click here to find outWhen will work be done in my home?
By carrying out stock condition surveys and reviewing repair trends, we can identify the work needed to keep your home in good condition for years to come. This helps us plan and budget for any future improvements your home may need.
My Home, our tenant portal, includes details such as when kitchen and bathrooms are due to be reviewed. This won’t mean that improvements will take place but they will be reviewed by the date provided.
We don’t replace items in your home just because they are a certain age. Our decisions are based on factors such as:
- Condition
- Legislative or compliance changes
- Whether it’s cost effective.
We may also decide to complete a project if:
- We obtained external grant funding to support the costs of works
- It is cost effective to group together improvements in a geographical location.
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What’s a stock condition survey?
Click here to find outWhat’s a stock condition survey?
We carry out surveys to your home every five years to ensure that we have accurate data recorded. This includes all parts of your home such as the roof, windows, heating systems, kitchens, and bathrooms, and as part of the survey an assessment of the age and condition of each item will be recorded. This enables us to accurately develop our plan for improving homes.
It is important that when contacted by us to carry out a stock condition survey that you allow our surveyors access to your property as this information is essential to our planning process and allows us to meet our legislative requirements.
We also use the government’s Housing Health and Safety Rating System (HHSRS) to assess your home for risks to you or others, such as damp and mould, fall hazards, or fire risks, to help keep your home safe.
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