My case study – Stacey Hammond

Name: Stacey Hammond

Job title: Customer Relations & Service Improvement Manager

Team: Property Services

When you joined Ongo: 2013

We hear from Stacey who started her Ongo journey as a volunteer 11 years ago, she then became an apprentice and has worked her way up to being a Customer Relations & Service Improvement Manager.

What was your apprenticeship?

My apprenticeship was CIH (Chartered institute of Housing) NVQ Level 2 in Housing.

What experience did you gain from your apprenticeship and how has your apprenticeship benefited you?

The experience I gained has benefitted me by giving me confidence to make ethical and professional decisions, ensuring our customers are at the forefront of the business. It helped me understand my personal and professional values.

Before my apprenticeship I started at Ongo as a volunteer in the Maintenance team and this was the start of my Ongo Journey. I can safely say I wouldn’t be where I am today if it wasn’t for the opportunity of volunteering and the apprenticeship and for that I will be eternally grateful.

Eleven years in and I am now a Customer Relations & Service Improvement Manager. Supporting customers and colleagues and driving positive change within the company.

What advice would you give someone considering an apprenticeship?

Do it! This could be the start to a fantastic career.

If you had one sentence to describe your apprenticeship, what would it be?

A positively challenging experience that will help you choose your career.