New contact centre system, bringing benefits to you

We’re launching an upgraded contact centre system in January, bringing some great new benefits to you. These include:

  • Call back – to save you waiting, we can arrange to a call back when you get to the front of the queue
  • Automated balance/rent– this will allow you to check this either over the phone or via the website
  • Chat bot – this will be smarter, more intuitive, and have additional features available, such as the rent checker
  • Artificial intelligence (AI) tools – this will provide relevant information for the call
  • Reporting – There will be improved reporting to enable us to understand customer demand and potential gaps in service

We’ll be looking at phase two between February and March 2024, focusing on integrating digital channels such as Facebook messenger, Whatsapp and our website live chat.

If you’re an Ongo tenant and would like to be involved in decision making, join us here.